We take great pride in the quality and craftsmanship of every item. Your satisfaction is our highest priority, and we always carefully inspect each order prior to shipment.

If you notice any damage when you receive your package, please notify us right away and include a photo and we will arrange for a prompt replacement.

We will pay the return shipping cost for any broken, damaged, defective, or incorrect product.

If you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. Simply send your unused/new items within 120 days.

Complete the return card that came with your shipment and enclose it in your return package. If you don’t have the return card, call us at 1-800-833-1128 for a return authorization number.

Place the product back in the box with all the original packing materials. Seal the box and send it to the following address:

Cambridge Returns Department
Hagerstown Distribution Center
16507 Hunters Green Parkway
Hagerstown, MD  21740 

We are unable to accept returns and exchanges for products purchased at third party retailers or online sites other than cambridgehome.com. Items purchased at other retail sites should be returned or exchanged at the original place of purchase.

For questions about Thirstystone coasters and serveware purchased on Cambridgehome.com, please reach out to the Thirstystone team at 940-668-6793.

If you have any further questions, please call us at 1-800-833-1128 and we will be happy to help you.