FAQs

Cambridge® Home is a direct-to-consumer website selling high quality and stylish home flatware, barware, and drinkware. Cambridge® is proud to be part of the Lenox family of brands.

Former websites cambridgesilversmiths.com and camsil.com now roll into this site. Our customer service team is available to help with all products previously purchased through either of those sites. Please contact us at info@cambridgehome.com.

After registering your email address, you will receive a promotion code via email to receive 15% off your first item.

For all inquiries on Thirstystone coasters and serveware, please contact the Thirstystone team at 940-668-6793.

Cambridge® flatware and barware products are designed in the U.S. and manufactured with factory partners in India, China, and Vietnam. Our factories are audited and go through rigorous approval processes to ensure they meet or exceed industry standards for social, environmental, and security compliance.

Yes, all our products are food safe.

The finish of flatware refers to the look of the stainless steel. Use this guide to find the perfect look to express your style:

• Mirror finishes are shiny, polished, and classic.
• Satin finishes have a brushed matte effect that disguises fingerprints and scratches.
• Sand finishes have a shimmery, frosted appearance. These are often paired with mirrored accents to highlight designs or patterns on the handle.
• Rumbled finishes have a unique, distressed look ideal for complementing vintage and industrial aesthetics.

Many of our flatware patterns are available in multiple finishes and several color choices.

To qualify as stainless steel, the alloy must contain at least 11.5% chromium (also known as chrome). All Cambridge® flatware products use a minimum of 18% chromium. We offer three grades of stainless steel, represented by the percentage of chrome within the alloy. Two of these grades contain nickel. Chrome is important because it makes the steel more resistant to corrosion, while nickel provides a softer, silvery tone.

Our stainless steel grades include:

• 18/10 Stainless – 18% chrome and 10 percent nickel.
• 18/8 Stainless – 18% chrome and 8 percent nickel.
• 18/0 Stainless – 18% chrome and no nickel.

Each of these grades meets the highest quality standards for corrosion resistance and is ideal for everyday use.

Gauge refers to how thick a given flatware piece is. A dinner fork will have a higher gauge than a salad fork because it is thicker. In general, the higher the gauge of a pattern, the heavier it will be. Thicker is not necessarily better so consider your sense of style, choice of pattern, or how the pattern feels in your hand.

These abbreviations refer to the number of utensils in each flatware set. Cambridge® offers sets in the following sizes:

• 5-piece (5pc) sets include a salad fork, dinner fork, dinner knife, soup spoon, and teaspoon.
• 20-piece (20pc) sets contain four of the following: salad forks, dinner forks, dinner knives, soup spoons, and teaspoons.
• 45-piece (45pc) sets come with eight of the following: salad forks, dinner forks, dinner knives, soup spoons, and teaspoons. These also include a serving spoon, slotted spoon, serving fork, butter knife, and sugar spoon.

Our products are made from premium-grade stainless steel and meet all FDA standards. Our tumbler lids are made of ABS plastic, which is clear, durable, and BPA-free.

Yes, Cambridge® double wall tumblers can be used for both hot and cold liquids. They are sweatproof and will not leave condensation on your furniture.

Cambridge® tumblers are compatible with most single-serve coffee machines. We recommend you double check the dimensions of the tumbler on the product detail page before purchasing to ensure that it will fit your machine.

All products on Cambridgehome.com are eligible for gift wrap. On the shopping cart screen, you will have the option to add giftwrap and a gift message to your order for $4.95. Simply check the box to add. Once selected, the giftwrap will appear as an item in your cart.

We never include pricing information inside of a package.

If you received a gift and are unsure who sent it, please email us at info@cambridgehome.com and a representative will be happy to assist you.

Yes, a gift can be sent directly to a gift recipient.

Unfortunately, items in a package cannot be individually marked. However, you can add a general gift message to the order as part of the gift-wrapping selection.

Sorry, we do not currently offer gift cards.

We are sorry, but once your order is submitted, we are unable to make any changes to your order. Due to our Live Order system, once the submit button is pressed, the order is electronically processed and sent for processing and fulfillment.

Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package.

If by chance a package is lost in transit, we are happy to work with you to resolve the issue, but we kindly ask that your report your lost package to the carrier before reaching out to info@cambridgehome.com or 1-800-833-1128.

Please contact our customer service team at info@cambridgehome.com or 1-800-833-1128 with your name, order number, and the missing item information.

Our system automatically updates prices daily on items left in the Shopping Cart. The amount reflects the most current price offered at Cambridgehome.com.

If you have tax-exempt paperwork, please scan your documents to us at info@cambridgehome.com and include “Tax-Exempt” in the subject line. Once we receive the paperwork, we will be happy to refund the taxes on your order.

Orders are expected to ship out of our warehouse within 24-48 hours.

If your item is in stock, it is expected to ship out of our warehouse in 48 hours. Standard Delivery may take 5-7 days.

Please inspect your shipment upon receipt. We will pay return shipping costs for a product that arrives broken or damaged, is defective in any way, or is not the product that was ordered. All merchandise, unused/new, may be returned with proof of purchase (order number / receipt) within 120 days. To return an item call us at 1-800-833-1128 for a return authorization number.

Please send returns to:

Cambridge Returns Department
16507 Hunters Green Pkwy
Hagerstown, MD 21740

When returning the item, we suggest you obtain a shipping receipt for your own records in the event the package fails to reach us.

Cambridge® will pay return shipping costs for a product that arrives broken or damaged, or is defective in any way, or is not the product that was ordered. You are responsible for return shipping costs if the product is no longer needed or desired or if the wrong product was ordered. All merchandise, unused/new, may be returned with proof of purchase (order number/receipt) within 120 days. To return an item call us at 1-800-833-1128 for a return authorization number.

Yes, we do ship to APO AP Boxes.

Cambridge® offers free standard shipping for orders with a subtotal of $75.00 +. Occasionally we offer shipping promotions including free shipping on all orders. If you would like to be notified of free shipping days, we suggest clicking Email Sign Up located at the bottom of our homepage.

Thank you for your interest in our company and products! Unfortunately, due to customs regulations, shipping and insurance costs, and international banking regulations we are unable ship internationally.

Unfortunately, once an order is placed, we are unable to make any changes or modifications.

Our systems can only accommodate shipping to one address per order. To ship to two separate addresses, please place two separate orders.

We are unable to accept returns and exchanges for products purchased at third party retailers or online sites other than Cambridgehome.com. Items purchased at other retail sites should be returned or exchanged at the original place of purchase.

Standard shipping: UPS Ground, or Surepost if weight is < 10lbs, or Mail Innovations if < 1lb
Expedited shipping: UPS Next Day, or United States Postal Office Express if PO Box
2nd Day and Overnight: UPS

Cambridge offers standard shipping (5-7 business days), Expedited shipping (3-5 business days), 2nd Day, and 1 Day shipping. For more details, please view our Shipping Policy.

Unfortunately, due to customs regulations, shipping and insurance costs, and international banking regulations, we are unable to accept or ship orders outside of the United States.

Shipping rates depend on your order subtotal and which form of shipping you select. For more details, please view our Shipping Policy.

You can create an account here by entering your name, email, and a password of your choice.

We currently accept Visa, MasterCard, Discover, American Express, Apple Pay, and PayPal. After you place an order on our website, we will charge your credit card when your order ships. Before you’re charged, we will verify your card details, receive credit authorization, and confirm stock availability. If you are having difficulty processing payment, please email us at info@cambridgehome.com.

As you are probably aware, most states require their residents to pay sales tax on any goods used in the state, even those products ordered from out-of-state companies. We are required to collect sales tax in those states where our company has a legal presence. Having a sales person or sales agent who travels within a state is considered to constitute presence.

It typically takes 5-7 days for a refund to show up on a credit card. If it has been longer than 10 business days and you do not see the refund, please email us at info@cambridgehome.com with your name, order number, tracking return information, and the items you returned. We will respond as quickly as possible.

We recommend verifying that all credit card fields are populated accurately prior to submitting your order. If you continue to experience difficulties placing your order, please call 1-800-833-1128 and a representative will be happy to assist you.

We stand behind our products and aim to bring style and quality to your home. If you’re looking for additional pieces, or unsatisfied with a product for any reason, please contact us using the form here. We will do our best to make things right.

For and barware items, if the item you bought is faulty or broken (on arrival), we will (at your choice) either replace the faulty goods free of charge with identical or equivalent pieces on a one-for-one basis, or provide you with a full refund.

25 YEAR WARRANTY - STAINLESS STEEL
10 YEAR WARRANTY - COLOR COATED STAINLESS STEEL
Cambridge® flatware carries a limited 10-year / 25-year warranty from date of purchase against defects in materials or workmanship. Retaining a UPC or item number is not required for warranty replacements, but will help us to assist you as quickly as possible. If your exact pattern is no longer available, we will work to find a similar pattern for replacement.

Feel free to contact us directly at info@cambridgehome.com with any other questions or concerns. We care!

We’re always delighted to help customers! Should you have any questions, do not hesitate to contact us and we will get back to you as quickly as possible. For customer inquiries regarding recent orders, shipping, or processing a return, please email us at info@cambridgehome.com or 1-800-833-1128. A team member will get back to you as quickly as possible.

Please email your request to: press@cambridgehome.com

Please email your information to: wholesale@cambridgehome.com